The Salesforce Winter 21 release includes a breaking change
The Restrict Access to AuraEnabled Apex Methods for authenticated users was a critical update included in the Winter 21 release that essentially require that a user be explicitly granted access to the Apex code that a front-end lightning component calls. Without making a security change to Salesforce the lightning components in salesforce apps (including enosix apps) can behave in strange ways including not displaying or looking like they are frozen.
Does it impact my organization?
While this update affects all apps - not just enosix. But within your enosix apps, Surface v1.10 and later include the updated permission sets and are thus unaffected. All customers running an earlier version of Surface or any enosix product other than Surface are likely to see problems.
How do I fix it?
The easiest way to correct the issue is to create a Salesforce permission set per app and add all of the Apex classes for that app to the permission set. The permission set can then be granted to each affected user who needs access to that app.
Below is an example for our Surface app, and this same workaround will work for other enosix apps, as well as apps from other salesforce partners and any custom developed app you may have in your org.